Know the Importance of Maximo Training and Change Management


Know the Importance of Maximo Training and Change Management

When deploying or upgrading Maximo, it’s easy to focus on technology without having to think about your end users later. But your people are where you get the most long-term value from the system.

The Maximo system will be as good as the speed at which people use and adopt it. Common scenarios still occur. Maximo Training and Change Management (CM) is out of scope or out of budget. Alternatively, the trainer training approach is determined regardless of the skills and availability of the in-house training team.

The customers consistently say that they would spend more money and effort on change management and training if they could do something different with their ERP implementation.

Some simple and practical activities are essential and cheap to manage in-house. The important thing is that you have strong leadership and control of ownership and expectations.

Perceived failures in Maximo projects are often based on end-user feedback, bad experience, or the gap between expectations and what is offered. “While changeable initiatives can raise concerns and concerns, the negativeness of ERP initiatives is unmatched in business and IT.

Involve the champion

Do not underestimate the impact of the change. Any change creates a level of resistance and uncertainty. We build a strong network that supports internal change and help people through transition.

Identifying in-house champions is a great way to make your project a success. The champion acts on behalf of the project and conveys an important business message to his peers. It is imperative that their role supports them and fully involved in the project from the beginning.

Evaluate your project using Electra’s free Complexity of Change Assessment.

Promote “why”

In-house process owners are essential from the beginning of the project. It’s essential to listen to different perspectives, but you need an “owner” who can make the final decision and provide a strong inference about why this decision was made.

Very often, the details of the process are still determined and will change at the last minute. This creates uncertainty among the user community. Eliminate the opportunity to communicate the process early in the project. This addresses resistance to why a particular decision was made in 30% of the daily Maximo training sessions.

Allowing people to understand why process decisions were made long before the training took place ensures a valuable learning experience. Phase 2 leaves the last insignificant change.


Training is an essential factor in ensuring long-term return on investment and value. The list of training recommendations and prohibitions is long.

Start with a business process. Do not focus on how the system is used. Focus on why we do that and how the system supports your strategy.

Role-based training

Make sure your training is appropriate. Take the time to develop a training matrix to understand how people should be supported and what they need to learn for their role.

An expert IT solution company can apply Mixed Approach-Starting with an initial recognition session (plans and reasons), followed by system demos, focus workshops, classroom training, e-learning, and post-test run training. Always provide user interest and information throughout the process.

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